Home Office Contact Us
The UK Home Office handles various immigration and citizenship matters, and there are multiple ways to reach out to them depending on your location and query.
Here’s an updated guide on the different methods to contact the Home Office, ensuring you get the help you need efficiently.
Contacting the Home Office from Within the UK
General Enquiries:
- Phone: +44 (0) 300 790 6268
- Alternative Number (if you cannot call 0300 numbers): +44 (0) 203 875 4669
- Opening Hours: 09:00 – 16:45 (Monday to Thursday), 09:00 – 16:30 (Friday)
EU Citizen/Settlement Application Queries:
- Phone: +44 (0) 300 123 7379
- Opening Hours: 08:00 – 20:00 (Monday to Friday), 09:30 – 16:30 (Saturday and Sunday)
Asylum Queries:
- Phone: +44 (0) 80 8801 0503
- Email: ASCorrespondence@migranthelpuk.org
- Opening Hours: 08:30 – 17:00 (Monday to Friday)
Sponsor and Educator Queries:
- Phone: +44 (0) 300 123 4699
- Employer Email: businesshelpdesk@homeoffice.gov.uk
- Educational Institution Email: educatorshelpdesk@homeoffice.gov.uk
- Opening Hours: 11:00 – 15:00 (Monday to Thursday)
Costs of Contacting the Home Office from Inside the UK
- 030 Numbers: Landlines (up to £0.10 per minute), Mobiles (£0.3 – £0.40 per minute)
- 02 Numbers: Landlines (£0.16 per minute), Mobiles (£0.3 – £0.65 per minute)
- 0800/0808 Numbers: Freephone service
Contacting the Home Office from Outside the UK
General Enquiries:
- Phone: +44 (0) 20 3080 0010
- Alternative Number (if you cannot dial UK 03000 numbers): +44 (0) 203 875 4669
- Opening Hours: 08:00 – 20:00 (Monday to Friday), 09:30 – 16:30 (Saturday and Sunday) (UK local time)
Costs of Contacting the Home Office from Outside the UK
Email the Home Office from Outside the UK:
- Email Service: £2.74 per query
- Telephone Helpline: £0.69 per minute
Language Support for Non-English Speakers
Multilingual Support:
- Phone: +44 (0) 300 790 6268
- Opening Hours and Languages:
- Arabic: 05:00 – 13:00, Sunday to Thursday
- Cantonese: 01:00 – 09:00, Monday to Friday
- French: 09:00 – 17:00, Monday to Friday
- Hindi: 04:00 – 12:00, Monday to Friday
- Mandarin: 01:00 – 09:00, Monday to Friday
- Russian: 06:00 – 14:00, Monday to Friday
- Spanish: 13:00 – 01:00, Monday to Friday
Online Support
For Online Application Issues:
- Email: ApplyOnlineE-Support@homeoffice.gov.uk
- Include: Your name, nature of the query/application, detailed description of the problem, and screenshots if possible.
- Response Time: Usually within one working day.
Home Office Addresses
Main UK Home Office:
- Address: 2 Marsham Street, London, SW1P 4DF, United Kingdom
Service and Support Centres (SSCs):
- Belfast:
- Her Majesty’s Passport Office, Law Society House, 90-106 Victoria Street, Belfast, BT1 3GN.
- Cardiff:
- General Buildings, 1st Floor, 31-33 Newport Road, Cardiff, Wales, CF24 0AB.
- Croydon:
- Lunar House, 40 Wellesley Road, Croydon, CR9 2BY.
- Glasgow:
- Festival Court 1, 200 Brand Street, Govan, Glasgow, G51 1DH.
- Liverpool:
- The Capital Building, 6 Union Street, Liverpool, L3 9PP.
- Peterborough:
- Her Majesty’s Passport Office, Aragon Court, Northminster Road, Peterborough, PE1 1QC.
- Sheffield:
- Vulcan House, Riverside Entrance, 6 Millsands, Sheffield, S3 8NU.
- Solihull:
- Dominion Court, 41 Station Road, Solihull, Birmingham, B91 3RT.
BRP (Biometric Residence Permit) Contact Information
BRP Delivery Issues:
- Courier Service (Royal Mail): +44 (0) 3452 680 234
- If Royal Mail Cannot Help: Contact the Home Office BRP Team
British Citizenship Application Contact
For Naturalisation, Registration, and Citizenship Applications:
- Email: NationalityEnquiries@homeoffice.gov.ukÂ
UKVCAS Support:
- Phone: +44 (0) 844 8920 232
- Opening Hours: 09:00 – 17:30 (Monday to Friday)
- Cost: £0.04 per minute plus provider charges
Travel Document Enquiries
For Urgent Travel Documents:
- Email: traveldocumentenquiries@homeoffice.gov.uk
- Subject: ‘New Application Enquiry – Urgent Compassionate Care’ and your name
